Customer Success Associate

At Teachmint, we believe that education moves the world forward and deserves the best technology. As a pioneer in AI-powered educational technology, we deliver a unified ecosystem. We bring together AI, a connected classroom app, and smart hardware in one place. This ensures teachers spend less time managing tools and more time teaching. Our mission is to transform learning one classroom at a time — giving every educator the tools to teach at their best. Today, Teachmint’s app is available in more than 90 languages, powering educational infrastructure across 10-plus countries with offices in Bengaluru, Singapore, Dubai, and Manila. Discover our complete solutions at www.teachmint.com.

We are redefining education infrastructure. Whether you're architecting backend systems, designing

intuitive front-end experiences, improving deployment pipelines, driving business growth and brand

visibility, or scaling user impact—your work here directly shapes the future of education.

If you’re excited by the idea of building smart, scalable, and meaningful solutions in education, come

create with us.

Learn more: www.teachmint.com

We are seeking a dynamic, self-motivated, and strategic professional to join our international sales team

as a Customer Support Associate. In this role, you will play a pivotal part in onboarding institutes, driving

product adoption, and ensuring long-term customer satisfaction with Teachmint’s SaaS platform.

Your primary focus will be to ensure customer retention and renewals by maximizing the value our

platform delivers to users. You will also assist the Country Head with key administrative tasks,

supporting cross-functional efficiency across operations, finance, and documentation. If you're

passionate about EdTech, enjoy problem-solving, and thrive in a fast-paced environment, this role is for

you.

• Develop a deep understanding of Teachmint’s SaaS offerings and value proposition.

• Drive successful onboarding and adoption of the platform across partner institutions.

• Introduce and implement best practices and processes in collaboration with decision-makers to

enhance the customer experience.

• Forecast renewal, retention, and upsell metrics accurately on a monthly and quarterly basis.

• Collaborate with the leadership team to strengthen Go-to-Market (GTM) strategy.

• Coordinate closely with Product and Tech teams to resolve customer issues and improve platform

usability.

• Build and maintain strong relationships with clients to foster trust, loyalty, and long-term

partnerships.

• Conduct training sessions and workshops for end-users, including support on classroom

observation tools and help desk functionalities.

• Provide technical assistance and issue resolution to partner schools with a focus on timely

support.

• Identify opportunities to upsell additional services and solutions to existing clients, contributing to

revenue growth.

• Assist the immediate superior with administrative and operational tasks including: Documentation

and reporting, Scheduling, logistics, and internal communications.

• Other ad-hoc administrative support as required

• A culture of innovation and collaboration where every voice matters.

• An opportunity to drive meaningful change in the education sector.

• Support for your growth and learning as a leader and professional.

Ready to make a lasting impact?